PRIVACY POLICY

Privacy policy
Data protection policy

ALTERNATIVE PARTNER SOLUTIONS processes personal data about you as a data controller in connection with the use of this website (hereinafter the “Site”) and its trading, asset recovery and data erasure activities.
As a data controller, we respect your privacy and protect the personal data of the users of our site.

Our Data Protection Officer

ALTERNATIVE Partner Solutions has appointed a data protection officer whose contact details are as follows:

DPO ALTERNATIVE PARTNER SOLUTIONS , PA du Vert Galant, 2 rue de la Guivernone, CS 87 113 Saint Ouen l’Aumône, 95054 CERGY PONTOISE Cedex. dpo@alternative-itad.com

The purpose of this policy is to inform you of the procedures for collecting, processing and using your personal data and of your rights in terms of the protection of personal data with regard to the provisions applicable in this area, in particular Law 78-17 of January 6, 1978 relating to information technology, files and freedoms known as “Informatique et libertés” in its latest version and Regulation 2016/679 relating to data protection (the “Applicable Regulations relating to the protection of personal data”).

In connection with the use of our website and our business, several types of personal data may be collected. This personal data may also be correlated with non-personal data collected via cookies or tracers.

Purpose of data collection

ALTERNATIVE Partner Solutions only processes personal data for specific, explicit and legitimate purposes.
ALTERNATIVE Partner Solutions processes your data as part of the performance of a purchase-resale contract, an erasure service contract, or a service related to the delivery-receipt of materials.

To this end, the purposes pursued by ALTERNATIVE Partner Solutions are as follows:
– To manage and authenticate the identity of the client or user
– To issue a quotation
– To manage the order
– Invoicing and collecting payments
– Make payments for trade-ins, overpayments or commercial gestures
– Provide pre-sales and sales support
– Provide after-sales service
– Manage personal data, characteristics and rights under a purchase-resale contract or data erasure service
– Collecting your equipment, on site or on the quayside
– Transporting materials
– Receiving and delivering equipment
– Erasing data from entrusted or repossessed equipment media
– Handle complaints
– Communicate as part of customer management
– Manage incoming mail
– Recover unpaid invoices
– Manage disputes
– Manage requests relating to the rights of data subjects
– Operate services
– Carry out satisfaction surveys for the continuous improvement of customer service

ALTERNATIVE Partner Solutions also processes data for purposes other than the strict performance of contracts with its clients and suppliers. In this case, ALTERNATIVE Partner Solutions ensures that it has a legitimate interest in carrying out the processing.

To this end, the purposes pursued by ALTERNATIVE Partner Solutions are as follows:
– To organise direct marketing operations
– To send you personalised communications
– To send you newsletters, if you have given your consent by ticking the appropriate box
– To enable you to browse our site and to adapt our content to your terminal in order to improve your browsing experience
– To store the information you have entered in forms
– Analyse the audience and traffic on our site
– Carry out the service and follow the client’s instructions on the order form

ALTERNATIVE Partner Solutions also processes your data to meet its legal or regulatory obligations.
To this end, the purposes pursued by ALTERNATIVE PARTNER SOLUTIONS are as follows:
– To keep the data required to meet legal obligations
– To manage data communication requests from authorised authorities.

This data is intended for :

– To ALTERNATIVE PARTNER SOLUTIONS departments and personnel authorized to access such data by virtue of their position.
– To our subcontractors, if any, in strict compliance with the purposes for which said personal data was collected.
In addition, data may be communicated to any authority legally empowered to take cognizance of it, in particular judicial, police or administrative authorities.
No other communication of your personal data to third parties will be made by ALTERNATIVE PARTNER SOLUTIONS unless ALTERNATIVE PARTNER SOLUTIONS informs you and obtains your prior express authorization.

Data retention period

We keep your data only for as long as is necessary and proportionate to the purpose for which it was collected.
That is, for a maximum of 3 years from the last time you exchanged information with us on your own initiative (for example, by logging in to your account) in the case of exchanges that did not result in an order.
And for a maximum of 10 years from the last exchange you had with us in the context of an order. Beyond these periods, your data will be deleted.

Right of access and rectification

In accordance with the provisions of the applicable regulations on the protection of personal data, you have the right to access, rectify and delete data concerning you, and the right to obtain a copy of the personal data we hold in a structured electronic format (portability).
You also have the right to object on legitimate grounds to your personal data being processed, and the right to object to your data being used for canvassing purposes, particularly commercial canvassing.

You can exercise your rights by sending us your requests by email to dpo@alternative-itad.com or by post to the following address:

DPO ALTERNATIVE PARTNER SOLUTIONS , PA du Vert Galant, 2 rue de la Guivernone, CS 87 113 Saint Ouen l’Aumône, 95054 CERGY PONTOISE Cedex.

Any request for access, rectification or deletion of your personal data must be accompanied by a photocopy of an identity document bearing your handwritten signature and specify the address to which the reply should be sent.

We undertake to respond to such requests within one month of receipt. This period may be extended by two months, depending on the complexity and number of requests received.

In the event of a dispute concerning the exercise of your rights, you may lodge a complaint with the Commission Nationale de l’Informatique et des Libertés.